To provide an expert service relating to the management of implementation, installation and maintenance of technology contracts and projects.
Duties & Responsibilities
Effective administration of the technology contract to ensure sound financial performance:
Co-ordinate around the profitability of contracts with a focus on maintenance, cost effectiveness and labour.
Contract Margin Management
Billable hours
Job Cards
Co-ordianate with administration on the contract cost and invoice documentation with accurate information
Effective management of staff:
Effective Organization
Proper management of staff to work flow and job requirements.
Co-ordinate with Office around work requirements
Monitor daily tasks
Train and upskill subordinates
Leadership
Staff motivation levels
Evaluate staff performance
Ensuring that acceptable standards of behaviour at work are maintained by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.
Effective management of operations:
Co-ordinating process flow and activities that has a direct/indirect impact on the outcome and success of contract/project.
Co-ordinate and complete daily tasks with close monitoring of standards and hours of subordinates.
Client retention and customer service levels
Ensuring that all required formal customer meeting are scheduled, attended and minuted.
Maintenance of positive customer relationships
Quality Management/Ops Process management – adherence to quality standard
Conduct and oversee quality controls and inspections
Effective management of business development function:
New business development
Identifying new business opportunities in the region’s sphere of operations, as well as in terms of growth of business with existing customers.
Knowledge:
South African security legislation
G4S Operational Policy and procedures
G4S HR Policy and procedures
Health and Safety legislation
Skills:
Leading people
Managing professionally
Managing Conflict
Communication (Written and Verbal)
Negotiation
Computer literacy
Basic financial skills
Risk identification
Attributes:
Driving change
Customer Thinking
Delivering objectives
Awareness of the market environment
Delivering strategy
Formal Security Management Training advantageous
Electronic Security Services Management (3yrs – Management or similar)
Extensive experience w.r.t. implementation of the following systems:
CCTV
Access Control
Intruder Detection
Fire Detection
Fire Suppression
Experience in Sales of Corporate (Large) Projects
Control Room Service experience
Financial Management relative to Security Industry
Good conceptual interpretation and presentation of Financial and Operational Reports to Executive Management.
Software Knowledge Level
Broad knowledge of Time and Attendance.
Broad knowledge of Access Control.
Broad knowledge of CCTV
Strong knowledge base on communication protocols i.e. TCP/IP.
Basic Computer literacy and proficiency.
Windows 98 / 2000 / XP / Vista / Windows 7
MS Office Suite (Full)
CCTV
Telleye
AdPro
ULC
Multimax
Access Control
Saflec
Softcon
Sagem
Impronet
XTime
Multimax
ProxNet
Saco
HID
Impronet
Montre
Lynx
IPULSE
SACO
Multinet
Any Vendor adopted by company
Hardware Knowledge Level
Broad knowledge of Time and Attendance Hardware
Broad knowledge of Access Control Hardware.
Broad knowledge of CCTV
Broad knowledge of Alarms
Broad knowledge of Electric Fencing
Broad knowledge of Gate Motors
Broad knowledge of Intercoms
Broad knowledge of PA systems
Strong knowledge base on communication protocol wiring i.e. CAT5.
Hardware knowledge on the following:
CCTV
Telleye
AdPro
ULC
Multimax
Alarms
DSC
Paradox
Texecom
Electric Fencing
Nemtek
Access Control
Saflec
Softcon
Sagem
Impronet
XTime
Multimax
ProxNet
Saco
HID
Impronet
Montre
Lynx
IPULSE
SACO
Multinet
Gate Motors
Centurion
Hansa
Intercom
BPT
Comax
A-phone
PA systems
Overall
Any Vendor adopted by company